Cookie Policy

Last update: 08 januar 2024

We are Canva Austria GmbH ("Operator", “We”, “Us”). This Cookie Policy applies to Operator’s website (www.kaleido.ai), product websites and apps (www.designify.com, www.remove.bg, www.unscreen.com), and other connected websites operated by Operator that link to this policy (such as accounts.kaleido.ai) (each, a “Service”, or together, the “Services”).

To provide a great product experience and for certain functions, we use so-called cookies. Cookies are small text files that are stored on your device. You can find an overview of all cookies we use, their purpose, retention period and usage class below.

Any information that we collect through cookies will be used in accordance with our Privacy Policy. If you do not accept the use of these cookies, you can disable them by following the instructions under the heading "Cookie Settings" below.

1. What are cookies?

Cookies are small text files that uniquely identify your browser or device. The cookie file is stored on your browser. When you return to that website (or visit websites that use the same cookies) these websites recognize the cookies and your browsing device.

Cookies do many different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving your experience. Cookies can tell us, for example, whether you have visited our Services before.

2. Are there different types of cookies?

There are different types of cookies, including first party cookies (which are served directly by us to your computer or device) and third party cookies (which are served by a third party on our behalf). Third party cookies enable third party features or functionality to be provided on or through the website (e.g. advertising, interactive content and analytics). The parties that set these third party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.

Cookies can remain on your device for different periods of time. Some cookies are session cookies, meaning that they exist only while your browser is open and are deleted automatically once you close your browser. Other cookies are permanent cookies, meaning that they survive after your browser is closed. They can be used to recognise your computer when you open your browser and browse the Internet again.

3. What are cookies used for?

Cookies are used for different purposes.

  • Essential cookies are needed to provide you with the Services and to use some of its features, such as access to secure areas. Without these cookies, we would not be able to provide you with the websites and services that you have asked for.
  • Functionality cookies record information about choices you have made and allow us to provide relevant content and tailor our Services for you. For example, we use cookies to tailor content and information that we may send or display to you and otherwise personalize your experience while interacting with our Services and to otherwise improve the functionality of the Services.
  • Performance cookies help us to measure traffic and usage data and to analyze how our Services are used in order to provide you with a better user experience and maintain, operate and improve our Services. These cookies may be set by us or third-party providers whose services we have added to our websites and apps-
  • Targeting cookies help us show you ads that are useful to you on our websites or on third-party websites, and measure the effectiveness of the relevant ad campaigns.

4. What cookies do we use?

4.1 First-party cookies (set by Operator)

Cookie NamePurposeRetention PeriodClassWhen visiting
_remove_bg_sessionEncrypted cookie used to store the user's current session information.SessionEssentialremove.bg
_unscreen_web_sessionEncrypted cookie used to store the user's current session information.SessionEssentialunscreen.com
__Secure-next-auth.session-tokenEncrypted cookie used to store the user's current session information.SessionEssentialdesignify.com
__Secure-next-auth.callback-urlEncrypted cookie used to store the the OAUTH callback URL.SessionEssentialdesignify.com
__Host-next-auth.csrf-tokenEncrypted cookie used to store the CSRF token.SessionEssentialdesignify.com
_kaleido_accounts_sessionEncrypted cookie used to store the user's current session information.SessionEssentialaccounts.kaleido.ai
_kaleido_ai_sessionEncrypted cookie used to store the user's current session information.SessionEssentialkaleido.ai
consentEncrypted cookie used to store the user's current session information.1 yearFunctionalitykaleido.ai
contributeUsed to store the user's decision on whether they want to contribute content to the improvement program.6 monthsFunctionalityremove.bg, unscreen.com
improved_flow_demoUsed to store the user's decision to hide the hiring banner popup.1 yearFunctionalityremove.bg, unscreen.com
hiringbannerUsed to store the user's decision to hide the hiring banner popup.1 yearFunctionalityremove.bg
_sp_id_xxxxStores user information that is created when a user first visits a site and updated on subsequent visits.2 yearsPerformanceremove.bg, unscreen.com, designify.com
_sp_ses_xxxxUsed to identify if the user is in an active session on a site or if this is a new session for a user.SessionPerformanceremove.bg, unscreen.com, designify.com

4.2 Cookies set by Cloudflare

Cookie NamePurposeRetention PeriodClassWhen visiting
__cfduiHelps us detect malicious visitors to our websites and minimizes blocking legitimate users.1 monthEssentialremove.bg, unscreen.com, accounts.kaleido.ai, kaleido.ai, designify.com

4.3 Cookies set by Paddle

Cookie NamePurposeRetention PeriodClassWhen visiting
paddlejs_campaign_referrerUsed to determine which domain the user is coming from when the user completes a purchase.1 weekEssentialremove.bg, unscreen.com, designify.com
paddlejs_checkout_variantUsed to select the payment variant to be used.1 weekEssentialremove.bg, unscreen.com, designify.com
paddle_sessionUsed to give users the opportunity to continue an interrupted purchase process.SessionEssentialremove.bg, unscreen.com, designify.com
ljs-langUsed to store the user's selected language.SessionEssentialremove.bg, unscreen.com, designify.com

4.4 Cookies set by Google Analytics

Cookie NamePurposeRetention PeriodClassWhen visiting
_gaThis cookie is set by Google Analytics and distinguishes between different users.2 yearsPerformanceremove.bg, unscreen.com, accounts.kaleido.ai, kaleido.ai, designify.com
_gidThis cookie is set by Google Analytics to distinguish between different users.1 dayPerformanceremove.bg, unscreen.com, accounts.kaleido.ai, kaleido.ai, designify.com
_gatThis cookie is set by Google analytics to limit the number of requests.1 minutePerformanceremove.bg, unscreen.com, accounts.kaleido.ai, kaleido.ai, designify.com
_gclxxxxUsed as a Google conversion tracking cookie.1 minutePerformanceremove.bg, unscreen.com, accounts.kaleido.ai, kaleido.ai, designify.com
_ga_<container-id>This cookie is set by Google Analytics and is used to persist session state.2 yearsPerformanceremove.bg, unscreen.com, accounts.kaleido.ai, kaleido.ai, designify.com

4.5 Cookies set by Google Ads

Cookie NamePurposeRetention PeriodClassWhen visiting
NIDUsed to serve and personalize ads, limit the number of times an ad is shown, muting ads you have chosen to stop seeing, and measuring the effectiveness of ads.6 monthsTargetingremove.bg
ANIDUsed to serve and personalize ads, limit the number of times an ad is shown, muting ads you have chosen to stop seeing, and measuring the effectiveness of ads.13 months (Europe), 2 years (elsewhere)Targetingremove.bg
SID, HSIDUsed to record a user's Google account ID and most recent sign-in time. Used for authentication and security purposes.2 yearsTargetingremove.bg
DSIDUsed to identify and remember a user's preferences on non-Google sites.2 weeksTargetingremove.bg
_gadsUsed to show Google ads on the Website and measure the performance of ads.13 monthsTargetingremove.bg
_gac_, _gcl_, FPGCLAWUsed to show Google ads on the Website and measure the performance of ads.90 daysTargetingremove.bg
__Secure-3PSIDCC, __Secure-3PSID, __Secure-3PAPISIDUsed to build a profile of users' interests to show relevant and personalized ads through retargeting.2 yearsTargetingremove.bg
SIDCCUsed as security measure to protect users data from unauthorised access.6 monthsTargetingremove.bg
SEARCH_SAMESITEUsed to prevent the browser from sending this cookie along with cross-site requests.PersistentTargetingremove.bg
SAPISID, SSIDUsed to collect user information for videos hosted by YouTube.PersistentTargetingremove.bg
APISIDUsed to personalize ads based on recent searches and interactions.2 yearsTargetingremove.bg
1P_JARUsed on embedded YouTube videos to record statistical data about viewing figures.1 monthsTargetingremove.bg
conversionUsed to measure the conversion from a user seeing a Google ad to becoming a Canva customer.30 daysTargetingremove.bg

4.6 Cookies set by Hotjar

Cookie NamePurposeRetention PeriodClassWhen visiting
_hjidThis cookie is set when the user first lands on the website. It is used to identify the user and ensure that behavior in subsequent visits to the same site will be attributed to the same user.1 yearPerformanceremove.bg, unscreen.com, accounts.kaleido.ai, kaleido.ai, designify.com
_hjClosedSurveyInvitesThis cookie is setwhen a user interacts with an External Link Survey. It is used to ensure that the same invite does not reappear if it has already been shown.1 yearPerformanceremove.bg, unscreen.com, accounts.kaleido.ai, kaleido.ai, designify.com
_hjDonePollsThis cookie is set when a user completes a survey using the On-site Survey widget. It is used to ensure that the same survey does not reappear if it has already been filled in.1 yearPerformanceremove.bg, unscreen.com, accounts.kaleido.ai, kaleido.ai, designify.com
_hjMinimizedPollsThis cookie is set when a user minimizes an On-site Survey widget. It is used to ensure that the widget stays minimized when you navigate through our website.1 yearPerformanceremove.bg, unscreen.com, accounts.kaleido.ai, kaleido.ai, designify.com
_hjShownFeedbackMessageThis is a cookie set when the user minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if you navigate to another page where it is set to show.1 yearPerformanceremove.bg, unscreen.com, accounts.kaleido.ai, kaleido.ai, designify.com
_hjRecordingLastActivityThis cookie gets updated when a recording starts and when data is sent.SessionPerformanceremove.bg, unscreen.com, accounts.kaleido.ai, kaleido.ai, designify.com
_hjUserAttributesHashThis cookie stores user attributes for the duration of the session in order to know when an attribute has changed and needs to be updated.SessionPerformanceremove.bg, unscreen.com, accounts.kaleido.ai, kaleido.ai, designify.com
_hjCachedUserAttributesThis cookie stores user attributes whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool.SessionPerformanceremove.bg, unscreen.com, accounts.kaleido.ai, kaleido.ai, designify.com
_hjLocalStorageTestThis cookie is used to check if the Hotjar Tracking Script can use local storage. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created.Under 100msPerformanceremove.bg, unscreen.com, accounts.kaleido.ai, kaleido.ai, designify.com
hjIncludedInPageviewSampleThis cookie is set to let Hotjar know whether the user is included in the data sampling defined by the website's pageview limit.30 minutesPerformanceremove.bg, unscreen.com, accounts.kaleido.ai, kaleido.ai, designify.com
_hjIncludedInSessionSampleThis cookie is set to let Hotjar know whether the user is included in the data sampling defined by the website's daily session limit.30 minutesPerformanceremove.bg, unscreen.com, accounts.kaleido.ai, kaleido.ai, designify.com
_hjAbsoluteSessionInProgressThis cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.30 MinutesPerformanceremove.bg, unscreen.com, accounts.kaleido.ai, kaleido.ai, designify.com
_hjFirstSeenThis cookie is set to identify a new user's first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.SessionPerformanceremove.bg, unscreen.com, accounts.kaleido.ai, kaleido.ai, designify.com
hjViewportIdThis cookie stores information about the user viewport such as size and dimensions.SessionPerformanceremove.bg, unscreen.com, accounts.kaleido.ai, kaleido.ai, designify.com
_hjRecordingEnabledThis cookie is added when a Recording starts and is read when the recording module is initialized to see if the user is already in a recording in a particular session.SessionPerformanceremove.bg, unscreen.com, accounts.kaleido.ai, kaleido.ai, designify.com
_hjSessionUser_xxxxThis cookie is added when a user first lands on a page and ensures data from subsequent visits to the same site are attributed to the same user ID.1 yearPerformancedesignify.com
_hjSession_xxxxThis cookie stores the current session data and ensures subsequent requests in the session window are attributed to the same session.30 MinutesPerformancedesignify.com
ajs_anonymous_idSet by Segment as a randomly generated ID for anonymous users.1 yearPerformancedesignify.com

4.7 Cookies set by Facebook

Cookie NamePurposeRetention PeriodClassWhen visiting
fr, _fbpUsed by Facebook to deliver personalized advertisements as well as tracking users when set on third-party websites with a Facebook social plugin.90 daysTargetingremove.bg
localeUsed by Facebook to deliver personalized advertisements as well as tracking users when set on third-party websites with a Facebook social plugin.7 daysTargetingremove.bg
ooUsed by Facebook to manage opt-out preferences.5 yearsTargetingremove.bg
sb, datrUsed by Facebook to deliver personalized advertisements as well as tracking users when set on third-party websites with a Facebook social plugin.90 daysTargetingremove.bg

4.8 Cookies set by Linkedin

Cookie NamePurposeRetention PeriodClassWhen visiting
lidcUsed to optimize data center selection.24 hoursTargetingremove.bg
bscookieUsed to save the state of 2FA of a logged-in user.2 YearsTargetingremove.bg
bcookieUsed to uniquely identify devices to detect abuse.2 yearsTargetingremove.bg
UserMatchHistoryUsed for LinkedIn Ads ID syncing.30 daysTargetingremove.bg
langUsed to remember a user's language settings.SessionTargetingremove.bg
lisscUsed to ensure there is correct SameSite attribute for all cookies in that browser.1 yearTargetingremove.bg

4.9 Cookies set by Twitter

Cookie NamePurposeRetention PeriodClassWhen visiting
guest_idUsed for Twitter integration and sharing capabilities on social media.2 yearsTargetingremove.bg
personalization_idUsed for Twitter integration and sharing capabilities on social media.2 YearsTargetingremove.bg

4.10 Cookies set by Braze

Cookie NamePurposeRetention PeriodClassWhen visiting
ab._gdUsed to determine the root-level cookie domain which allows the SDK to work properly across subdomains.1 yearTargetingremove.bg
ab.storage.sessionIdUsed to store the session to enable the Braze services.1 yearTargetingremove.bg
ab.storage.userIdUsed to store a unique user id that enables the Braze services.1 yearTargetingremove.bg

4.11 Cookies set by hCaptcha

Cookie NamePurposeRetention PeriodClassWhen visiting
hmt_idUsed for strictly necessary anonymous service-related statistics, and for other technical purposes like assisting in accessibility support.30 daysEssentialremove.bg, unscreen.com, accounts.kaleido.ai, kaleido.ai, designify.com
sessionUsed for strictly necessary technical purposes: load balancing, routing.Varies, up to 30 daysEssentialremove.bg, unscreen.com, accounts.kaleido.ai, kaleido.ai, designify.com
hc_accessibilityUsed for strictly necessary technical purposes: enables Accessibility User use.Varies, up to 30 daysEssentialremove.bg, unscreen.com, accounts.kaleido.ai, kaleido.ai, designify.com

5. Cookie Settings

Some of these cookies are essential and we cannot provide our service to you without them, but there are others that can be turned off. Please note that turning off certain cookies will disable some of the features available to you through our websites. We cannot guarantee that your experience on our websites will be as good as it could otherwise be.

5.1 Cookie preferences

To change your cookie preferences, please click the button below.

5.2 Browser settings

You can also change your preferences by changing the settings in your browser. For more information on how to manage the most popular browsers, please see below:

If you want to change your settings at any time (for example, if you accept all cookies but later decide you do not want a certain type of cookie), you’ll need to use your browser settings to remove any third party cookies dropped on your previous visit.

5.3 Third party cookies

In addition to managing cookies in your browser settings, you can also opt out of certain third party cookies. For example, we use Hotjar and Google Analytics to help us understand how users engage with our websites, compile reports and improve our services. The reports disclose website trends without identifying individual users. You can opt out of these cookies without affecting how you visit our websites.

For more information on Google Analytics, see here, and to opt out from being tracked by Google Analytics, see here. To learn more about Hotjar, see here, and to opt out from being tracked by Hotjar, see here.

6. Changes to this Policy

We may update this policy from time to time to reflect our current practice and ensure compliance with applicable laws. When we post changes to this policy, we will revise the “Last Updated” date at the top of this policy. If we make any material changes to the way we use cookies, we will take appropriate measures to notify you. We recommend that you check this page from time to time to inform yourself of any changes.

7. How to contact us

If you have any questions, suggestions or concerns about our use of cookies or this cookies policy, please contact us at:

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